Review: You're Not Listening: What You're Missing and Why It Matters
My rating: 5 of 5 stars
Listening is hard, and in my quest to be a better listener I’m always looking for information to both understand how I can do better, and to understand dynamics between me and other other people. Kate Murphy’s book is a great resource both for the advice it provides and the insights it leads you too.
One of the reasons listening is hard is that much of what we learn as a culture about “good conversation” and engagement emphasizes witty responses, self promotion and superficial gestures. She cites the Algonquin Round Table as an early example of a model of conversation dynamics that are entirely based on putting people down -- albeit humorously -- rather than building people up and connecting. Many of the “active listening” techniques that are popular are focused on reactions and gestures rather than the mindset of connecting with people. While techniques can encourage us to reframe how we think, they are not enough, and while superficial gestures can give the initial appearance of connection, people generally figure it out later on.
Murphy has some recurring themes in the book, including that how well you listen is, at least in part, tied to how comfortable and secure you are in a situation; it takes confidence to pause to respond and build on what others say, rather than pushing your own agenda, and that listening requires self awareness -- of how present you are, of the kinds of interactions that you tend to tune out on, and of whether you have followed up enough to have a chance at understanding what someone is saying.
Good listening isn’t just about politeness. It forms the basis of good personal, business, and community, relationships. These in turn can help you be successful whether you are a spouse, friend, manager, sales person, or advocate in your community. Murphy closes with a discussion of when to stop listening. Since listening well takes a lot of energy, we can’t always listen, and that’s OK as long as you are intentional and transparent. And there are some circumstances where it’s clear that a dialog won’t happen, even after you’ve given it a reasonable chance. But listening is key to understanding each other and building relationships, so it is important to not always give up simply out of impatience. Listening is hard, and we can all do better, and the effort can be worth it.
You’re Not Listening is a an actionable guide to the various aspects of why listening is valuable, what makes for better listening, and for understanding how you interactions with others can be better, both through self-understanding and empathy. The insights from the book can help you be a better spouse, friend, and neighbor, and perhaps even improve the quality of interactions on social media.