In the video the parent could have answered the question a whole lot more simply has she just asked taken a moment to try to understand what the real question was, and not taken the question at face value. (I'm being purposely vague at this point in case anyone wants to watch the video.)
Most of us have been on projects where much effort has been spent in an attempt to solve a customer's stated problem, only to discover that that either:
- The program didn't actually solve any of the customer's real problems.
- The team didn't solve the problem that the customer wanted solved.
- There was a much simpler solution.